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<h2>13 Problems with Goods and Services</h2>
<p class="secp"><a href="https://gurkhajustice.org.uk//media/48E/E8/leaflet13e.pdf" target="_blank"></a>Download <a href="https://gurkhajustice.org.uk//media/48E/E8/leaflet13e.pdf" target="_blank">Problems with goods and services (PDF File, 270kb)</a></p>
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<p><br/></p>
<p><a href="/">1. Introduction</a></p>
<p><strong>2. What is the difference between 'goods' and 'services'?</strong></p>
<p>If you have a problem with something you've paid for, it's important to know whether your problem is about goods or services, because your legal rights may be different.</p>
<p>Usually it's obvious whether things are goods or services. Examples of goods are:</p>
<ul>
<li>groceries;</li>
<li>clothing;</li>
<li>furniture; and</li>
<li>household appliances.</li>
</ul>
<p>Examples of services are:</p>
<ul>
<li>dry-cleaning;</li>
<li>hairdressing; and</li>
<li>home improvements.</li>
</ul>
<p>However, sometimes goods are supplied as part of a service. If the goods make up a part of a contract (such as fitting a replacement engine for a car), both areas of law can apply.</p>
<p><a href="/">3. Dealing with problems with goods (products)</a></p>
<p><a href="../../pa/legalhelp/leaflet13_4.html">4. What the law says a retailer must do about faulty goods</a></p>
<p><a href="/">5. What if a product hurts someone or damages something?</a></p>
<p><a href="/">6. What if I buy by phone or mail order, or over the internet?</a></p>
<p><a href="/">7. What if something is wrong with the food I have bought?</a></p>
<p><a href="../../pa/legalhelp/leaflet13_8.html">8. What are my rights if I buy on credit ?</a></p>
<p><a href="/">9. Dealing with problems with services</a></p>
<p><a href="/">10. What the law says a service provider must do</a></p>
<p><a href="/">11. Ways to sort out your problem</a></p>
<p><a href="/">12. Further help</a></p>
<p><a href="/">13. About this leaflet</a></p>
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<p><br/></p>
<p>This leaflet is published by the Gurkha Free Legal Advice (LSC). It was written in association with Sue Bloomfield, a freelance consumer affairs writer.</p>
<p>Leaflet Version: November 2007 <br/></p>
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