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<h1>13. 我在房屋福利方面有問題。</h1>
<p class="secp">如何對決定提出異議、進行投訴或者處理多付或少付的相關事宜。</p>
</div>
<p>房屋福利由有關當局（地方議會）管理，需要對你進行經濟狀況調查，因此你是否可以獲得這種福利取決於你的收入和你擁有的其他金錢。人們在房屋福利方面可能遇到的問題有：</p>
<ul>
<li>申請處理的拖延；</li>
<li>多付或少付；</li>
<li>追溯申請有困難；和</li>
<li>福利金額不足以繳納租金。</li>
</ul>
<p><strong>對房屋福利決定提出異議</strong></p>
<p>如果你認為你的房屋福利申請遭到無理拒絕或者批準金額有誤，你可以提出異議。你有權依法要求當局對他們的決定進行複審，也可以向獨立法庭提出上訴。你應在收到決定後的一個月內採取行動。</p>
<p>如果你對房屋福利的有關決定不服（例如，金額不足以繳納租金），你可以要求當局對此決定進行複審。你應在收到房屋福利有關決定後的六周內採取行動。</p>
<p>當局對你的案例進行複審後，會來信告知結果。同時告知你如果對複審結果不服，你是否有權依法對此決定提出上訴。你應在一個月內採取行動。當局可能向你提供一份表格供你提出上訴，也會接受包含所有所需信息的上訴信。</p>
<h2>多付和少付</h2>
<p>如果你收到的房屋福利金超過你有權享受的數額，你通常必須予以退還。但是，如果多付的福利完全是由於官員的過失造成，且你不知道你多收，你不必退還這部分多付的福利。在這種情況下，如果你被告知必須退還多付的福利，你可以對此決定提出異議或上訴。</p>
<p>即使多付的福利並非由於官員的過失造成，但是如果你有充分的理由（例如，健康問題或嚴重的經濟困難），你也可以要求議會考慮不予追回。</p>
<p>如果發生這種多付福利的情況，當局還可能會對你進行調查，看你是否存在詐騙房屋福利的行為。如果發生這種情況，你應該獲取專家建議。福利詐騙是一種刑事犯罪，你可能會被起訴，或被處以罰款，或者將來可能削減你的福利。</p>
<h2>對處理申請的方式進行投訴</h2>
<p>如果你對當局所提供的服務不滿，例如處理你的房屋福利申請拖延的時間過長，或者出現失誤，你可以投訴。你可以投訴當局處理你的申請使用的方式不當，以及你是否還想對房屋福利的決定提出異議。</p>
<p>各當局有自己的投訴程序，並且必須告知於你。如果經過投訴程序後你仍然不滿，你可以向當地政府的申訴專員公署（Local Government Ombudsman）提出投訴。</p>
<p>如果你在處理房屋福利或任何有關福利的事宜時需要幫助，請直接撥打08001 225 6653咨詢我們的福利顧問，獲取專家建議。你只有符合法律援助的資格，才能獲得電話專家建議。</p>
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