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<h1>Ombudsmen and regulatory authorities</h1>
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How to complain about the administration of organisations such as your local authority, banks, estate agents, lawyers, and the NHS.
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<h2>Information and advice from other websites</h2>
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<h3><a href="http://www.adrnow.org.uk/go/SubSection_15.html" target="_blank">Ombudsmen</a></h3>
<p>Includes what ombudsmen are, how they work, and the outcomes you can get when you take your complaint to the ombudsman.</p>
<p class="from"><i>From:</i> ADRnow</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/your_rights/civil_rights/how_to_use_an_ombudsman.htm" target="_blank">How to use an ombudsman</a></h3>
<p>How to use an ombudsman (in England) to investigate a complaint about maladministration in public and private sector organisations.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.lgo.org.uk/making-a-complaint/" target="_blank">Making a complaint</a></h3>
<p>Complaints service offered by the Local Government Ombudsman in England and Wales.</p>
<p class="from"><i>From:</i> Local Government Ombudsman</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.housing-ombudsman.org.uk/canda.aspx?nm=19" target="_blank">Making a complaint to the Housing Ombudsman Service</a></h3>
<p>How to make a complaint. Includes how to find out if you are covered by the scheme, and what conditions you must meet to make a complaint to the Ombudsman. This only applies to England.</p>
<p class="from"><i>From:</i> Housing Ombudsman Service</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm" target="_blank">Your complaint and the ombudsman</a></h3>
<p>Information about the Financial Ombudsman Service, including what kind of complaints they can help you with, how to complain, and what information the ombudsman will need.</p>
<p class="from"><i>From:</i> Financial Services Ombudsmen</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.ombudsman.org.uk/" target="_blank">Parliamentary and Health Service Ombudsman</a></h3>
<p>How to complain about government departments, their agencies and some other public bodies in the UK (and the NHS in England) if they have not acted properly or fairly or have provided a poor service.</p>
<p class="from"><i>From:</i> Parliamentary and Health Service Ombudsman</p>
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<!-- Either showCount or all -->
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<h3><a href="http://www.pensions-ombudsman.org.uk/" target="_blank">Pensions Ombudsman</a></h3>
<p>The Pensions Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run.</p>
<p class="from"><i>From:</i> Pensions Ombudsman</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.otelo.org.uk/index.php?menuid=1" target="_blank">Otelo - Office of the Telecommunications Ombudsman</a></h3>
<p>Otelo is a free, independent ombudsman service you can use to deal with complaints about some telephone and internet service providers. Explains what complaints they can deal with.</p>
<p class="from"><i>From:</i> Otelo - Office of the Telecommunications Ombudsman</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.olso.org/about.asp" target="_blank">About the Legal Services Ombudsman</a></h3>
<p>If you make a complaint about a lawyer, the Ombudsman will investigate the way that your complaint was dealt with by the lawyer's own professional body.</p>
<p class="from"><i>From:</i> Legal Services Ombudsman</p>
</li>
<!-- Either showCount or all -->
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<h3><a href="http://www.thefurnitureombudsman.org/about-tfo" target="_blank">What is the Furniture Ombudsman?</a></h3>
<p>The Furniture Ombudsman is the independent standards body for furniture and floorcoverings and is not allied to any retailer or manufacturer. Supporters of The Furniture Ombudsman subscribe to the Code of Practice for the furniture industry, which is underpinned by an independent dispute resolution service.</p>
<p class="from"><i>From:</i> FIRA</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.oisc.gov.uk/complaints_about_immigration_advice/" target="_blank">Complaints</a></h3>
<p>OISC can accept complaints about any person giving immigration advice. Explains who and what you can complain about, how to complain and what happens after you've made a complaint.</p>
<p class="from"><i>From:</i> Office of the Immigration Services Commissioner - OISC</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="../p_prisoners_-_making_a_complaint.pdf" target="_blank">Prisoners - making a complaint (PDF)</a></h3>
<p>Information about how to complain about a problem if you are in prison. Covers the prison complaints procedure, the Independent Monitoring Board and the Prisons and Probation Ombudsman.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.yourrights.org.uk/yourrights/how-to-enforce-your-rights/index.html" target="_blank">How to enforce your rights</a></h3>
<p>Information and practical advice about taking civil action or complaining if your rights have been affected or violated by government, health services, care services, police, courts and legal services, financial professions, media or public utilities.</p>
<p class="from"><i>From:</i> Liberty</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_services_your_rights.htm#further_help" target="_blank">Buying services - further help</a></h3>
<p>Organisations which help with consumer problems including mail order, banking and insurance services and property and building services.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.ombudsman.europa.eu/home.faces" target="_blank">The European Ombudsman</a></h3>
<p>The European Ombudsman investigates complaints about maladministration by institutions and bodies of the European Community. Explains who and what you can complain about, and how to go about making your complaint.</p>
<p class="from"><i>From:</i> European Ombudsman</p>
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<a class="advicenow popup" href="#">Links provided by Advicenow
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<h2>Our top picks</h2>
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<h3><strong><a href="http://www.equalityhumanrights.com/human-rights/">Human Rights Act</a></strong></h3>
<p>The Human Rights Act 1998 is an important and wide-ranging law that affects many parts of our lives. Find out what the Act says and how it works.</p>
</div>
<hr/>
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<div class="piccy"><img src="../media/A4D/FC/Pic_2.JPG" alt="2. Photograph of two women at an adult education centre" height="94" width="141" title="2. Photograph of two women at an adult education centre" class="advicepic"/></div>
<h3><strong><a href="http://www.advicenow.org.uk/is-that-discrimination/">Equal opportunities</a></strong></h3>
<p>There are many situations where you could be discriminated against, for example because of your age, or your sex or because you are gay or lesbian. Find out what you can do if you are discriminated against.</p>
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<h3><strong><a href="http://www.adviceguide.org.uk/index/l_claiming_compensation_for_personal_injury.pdf">Personal injury</a></strong></h3>
<p>If you are injured because someone was negligent (they did something they shouldn't, or didn't do something they should have done), you may be able to get compensation. Find out what you can do if you've been injured in this way.</p>
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<h3><strong><a href="http://www.adrnow.org.uk/">Alternatives to court</a></strong></h3>
<p>Going to court to solve a problem can be expensive, stressful and time-consuming. But there are other ways of dealing with many types of complaint. Find out more.</p>
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