File: //home/gurkhajustice.org.uk/public_html/gateway/consumer_rid_5436.html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
<title>Consumer affairs | CLOSED | Archive</title>
<link rel="canonical" href="http://gurkhajustice.org.uk/gateway/consumer_rid_5436.html" />
<link rel="stylesheet" href="https://gurkhajustice.org.uk//stylesheets/blank.css" type="text/css"/>
<link rel="stylesheet" href="../stylesheets/managedstyles_jsp_schemeid_15.css" type="text/css"/>
<meta name="eGMS.disposal.review" content="2010-08-15"/>
<meta name="DC.Creator" scheme="" content="Gurkha Free Legal Advice, webadmin@gurkhajustice.org.uk"/>
<meta name="DC.Date.Created" scheme="" content="15-Feb-19 09:34 AM"/>
<meta name="DC.Date.Modified" scheme="" content="18-Mar-09 12:20 PM"/>
<meta name="DC.Description" scheme="" content="Unhappy with something you've bought? Want to complain about a service you've received? Find out what you can do."/>
<meta name="DC.Format" scheme="" content="Text/html"/>
<meta name="DC.Language" scheme="" content="[ISO 639-2/B] Eng"/>
<meta name="DC.Publisher" scheme="" content="Gurkha Free Legal Advice"/>
<meta name="DC.Rights.Copyright" scheme="" content="copyright Gurkha Free Legal Advice"/>
<meta name="DC.Subject.Category" scheme="" content="Consumer affairs"/>
<meta name="DC.Subject.Keywords" scheme="" content="advertising standards Authority, buying, selling, credit, utilities, companies, consumer protection, shopping, consumer goods, services, licensing laws, advertising standards agency, "/>
<meta name="DC.Title" scheme="" content="Consumer affairs"/>
<meta name="eGMS.Audience" scheme="" content="public"/>
<meta name="eGMS.Creator" scheme="" content="webadmin@gurkhajustice.org.uk"/>
<meta name="eGMS.Date.Created" scheme="" content="15-Feb-19 09:34 AM"/>
<meta name="eGMS.Date.Issued" scheme="" content="30-Oct-09 08:00 AM"/>
<meta name="eGMS.Date.Modified" scheme="" content="18-Mar-09 12:20 PM"/>
<meta name="eGMS.Description" scheme="" content="Unhappy with something you've bought? Want to complain about a service you've received? Find out what you can do."/>
<meta name="eGMS.eGMS.Rights" scheme="" content="copyright Gurkha Free Legal Advice"/>
<meta name="eGMS.Format" scheme="" content="text/html"/>
<meta name="eGMS.Language" scheme="" content="[ISO 639-2/B] Eng"/>
<meta name="eGMS.Publisher" scheme="" content="Gurkha Free Legal Advice, 20-30 Wild's Rents, London SE1 4QG"/>
<meta name="eGMS.Rights.Copyright" scheme="" content="copyright Gurkha Free Legal Advice"/>
<meta name="eGMS.Source" scheme="" content="Gurkha Free Legal Advice"/>
<meta name="eGMS.Subject.Category" scheme="" content="Consumer affairs"/>
<meta name="eGMS.Subject.Keywords" scheme="" content="advertising standards Authority, buying, selling, credit, utilities, companies, consumer protection, shopping, consumer goods, services, licensing laws, advertising standards agency, "/>
<meta name="eGMS.Title" scheme="" content="Consumer affairs"/>
<meta name="eGMS.Type" scheme="" content="Content"/>
<meta name="description" scheme="" content="Unhappy with something you've bought? Want to complain about a service you've received? Find out what you can do."/>
<meta name="keywords" scheme="" content="Consumer affairs"/>
<meta name="title" scheme="" content="Consumer affairs"/>
<meta name="verify-v1" scheme="" content="53s5ydaNcn4uPrqX02XA1S96xgwUE6memfyf/bmcoCA="/>
<!-- /modules/tracker.jsp : start -->
<script type="text/javascript">
try {
} catch(err) {}
</script>
<!-- /modules/tracker.jsp : end -->
<script src="../script/lib/prototype.js" type="text/javascript"></script>
<script src="../script/lib/effects.js" type="text/javascript"></script>
<script src="../script/lib/autocomplete.js" type="text/javascript"></script>
<link rel="stylesheet" href="../stylesheets/default.css" type="text/css" media="screen"/>
<link rel="stylesheet" href="../stylesheets/extensions_new.css" type="text/css" media="screen"/>
<link rel="stylesheet" href="../stylesheets/print.css" type="text/css" media="print"/>
<link rel="stylesheet" href="../stylesheets/autocomplete.css" type="text/css" media="screen"/>
<!--[if lte IE 6]>
<link rel="stylesheet" href="/stylesheets/ie6.css" type="text/css" media="screen" />
<![endif]-->
<!--[if IE 7]>
<link rel="stylesheet" href="/stylesheets/ie7.css" type="text/css" media="screen" />
<![endif]-->
<link rel="stylesheet" href="https://gurkhajustice.org.uk//stylesheets/picks_hider.css" type="text/css" media="screen"/>
</head>
<body id="cons">
<div id="container">
<a name="top"></a>
<a accesskey="s" href="#skipnav" class="hide_tab">Skip navigation (access key S)</a>
<div id="access_keys">
<p class="hideacc">Access Keys:</p>
<ul>
<li><a accesskey="1" href="/" class="hide_tab">Home page (access key 1)</a></li>
<li><a accesskey="3" href="../en/help/sitemap.html" class="hide_tab">Site map (access key 3)</a></li>
<li><a accesskey="4" href="../en/legalhelp/topics.html" class="hide_tab">Search (access key 4)</a></li>
<li><a accesskey="5" href="../en/legalhelp/faq.html" class="hide_tab">Frequently asked questions (access key 5)</a></li>
<li><a accesskey="6" href="/" class="hide_tab">Help (access key 6)</a></li>
<li><a accesskey="8" href="../en/help/terms.html" class="hide_tab">Terms and conditions (access key 8)</a></li>
<li><a accesskey="9" href="/" class="hide_tab">Feedback form (access key 9)</a></li>
<li><a accesskey="0" href="../en/help/accessibility.html" class="hide_tab">Access key details (access key 0)</a></li>
</ul>
</div>
<div id="head">
<div id="logo">
<a href="/" title="Gurkha Free Legal Advice"><img src="../images/new/cla_logo.gif" alt="Gurkha Free Legal Advice"/></a>
</div>
<ul class="langNavList">
<li><span lang="sgn-GB"><a href="../sign.html" title="language BSL"><img src="../images/new/languages_bsl.gif" alt="British Sign Language" width="85" height="21"/></a></span></li>
<li><span lang="en"><a href="/" title="language English"><img src="../images/new/languages_english.gif" alt="English language" width="48" height="21"/></a></span></li>
<li><span lang="cy"><a href="../cy.html" title="language Welsh"><img src="../images/new/languages_welsh.gif" alt="Welsh language" width="61" height="21"/></a></span></li>
<li><span lang="ur"><a href="../ur.html" title="language Urdu"><img src="../images/new/languages_urdu.gif" alt="Urdu language" width="35" height="21"/></a></span></li>
<li><span lang="zh"><a href="../cn.html" title="language Chinese"><img src="../images/new/languages_chinese.gif" alt="Chinese language" width="69" height="21"/></a></span></li>
<li><span lang="bn"><a href="../bn.html" title="language Bengali"><img src="../images/new/languages_bengali.gif" alt="Bengali language" width="56" height="21"/></a></span></li>
<li class="lastListRight"><span lang="pa"><a href="../pa.html" title="language Punjabi"><img src="../images/new/languages_punjabi.gif" alt="Punjabi language" width="53" height="21"/></a></span></li>
</ul>
<ul class="langNavList">
<li><span lang="gu"><a href="../gu.html" title="language Gujurati"><img src="../images/new/languages_gujarati.gif" alt="Gujarati language" width="58" height="21"/></a></span></li>
<li><span lang="hi"><a href="../hd.html" title="language Hindi"><img src="../images/new/languages_hindi.gif" alt="Hindi language" width="33" height="21"/></a></span></li>
<li><span lang="ar"><a href="../ar.html" title="language Arabic"><img src="../images/new/languages_arabic.gif" alt="Arabic language" width="60" height="21"/></a></span></li>
<li class="lastListRight"><span lang="tr"><a href="../tk.html" title="language Turkish"><img src="../images/new/languages_turkish.gif" alt="Turkish language" width="71" height="21"/></a></span></li>
</ul>
<ul class="subNavList">
<li><a href="../en/help/accessibility.html">Accessibility</a></li>
<li><a href="../en/help/sitemap.html">Site Map</a></li>
<li><a href="/">Contact us</a></li>
<li><a href="../en/help/hidevisit.html">Hide your visit</a></li>
<li class="lastListRight"><a href="/">Help</a></li>
</ul>
<p class="strap">Get legal advice now: call 08001 225 6653</p>
</div>
<div id="nav">
<ul>
<li class="home"><a href="/">Home</a></li>
<li class="advon"><a href="../gateway.html">Get advice</a></li>
<li class="aid"><a href="../en/legalaid.html">Can I get legal aid?</a></li>
<li class="adviser"><a href="../en/directory/directorysearch.html">Find a legal adviser</a></li>
<li class="about"><a href="../en/about.html">About us</a></li>
</ul>
</div>
<div id="search">
<p class="strap">This website offers <a href="../en/about.html">free, confidential and independent</a> legal advice for residents of England and Wales.</p>
<form name="siteSearch" id="siteSearch" title="Site search" action="../gateway/search.html" method="post">
<p><label for="siteSearch_searchText">Search for help on</label></p>
<p><input name="search" id="siteSearch_searchText" class="rhs_seachInput" title="Search text" maxlength="100" type="text"/>
<input value="Search" name="searchsubmit" title="Start Search" type="submit" class="submit"/></p>
</form>
<script type="text/javascript">
<!--
var options = {
script:'/',
varname:'search',
json:true,
shownoresults:false,
maxresults:15,
minchars:2,
delay:250,
timeout:15000,
cache:true,
valueSep:',',
autoSubmit:true,
autoSubmitForm:'siteSearch'
};
new AutoComplete('siteSearch_searchText', options);
// -->
</script>
</div>
<!-- /modules/new/gateway_crumb.jsp : start -->
<!-- /modules/en_new/cover.jsp : start -->
<div id="cover">
<a href="http://www.google.co.uk/" title="Clicking this button takes you immediately away from this site and hides your visit from others. Find out how to keep your visit completely private through the 'Hide your visit' link.">Hide my visit</a>
</div>
<!-- /modules/en_new/cover.jsp : end -->
<div id="breadcrumb">
<span>You are here: <a href="/">Home</a> > <a href="../gateway.html">Get advice</a> > <a href="../gateway/consumer.html">Consumer affairs</a> > <a href="/">Consumer protection</a> > Consumer complaints and rights</span>
</div>
<!-- /modules/new/gateway_crumb.jsp : end -->
<div id="content">
<!-- /modules/en_new/gateway_left.jsp : start -->
<div id="leftpanel">
<div class="sectionbox">
<h4>In this section:</h4>
<ul><li class="up"><a href="/">Up one level</a></li><li><a href="/">Advertising</a></li><li class="on"><a href="../gateway/consumer_rid_5436.html">Consumer complaints and rights</a></li><li><a href="/">Consumer safety</a></li><li><a href="/">Packaging and labelling</a></li><li><a href="/">Trade descriptions</a></li><li><a href="../gateway/consumer_rid_5440.html">Trading standards</a></li><li><a href="/">Weights and measures</a></li></ul>
</div>
<div class="leftgreenbox">
<h4>Need to speak to somebody now?</h4>
<ul>
<li>Get free, confidential legal advice<br/><br/>Call <strong>08001 225 6653</strong></li>
<li>Mon - Fri 9am - 8:00pm</li>
<li>Sat 9am - 12:30pm</li>
<li>Calls from 4p/min - or get us to call you back</li>
<li><strong>CHRISTMAS 2010:</strong> We are closed on the 25th, 27th and 28th December and the 1st and 3rd January. On 24th and 31st December we will close at 6:30pm rather than the usual 8pm.</li>
</ul>
<form name="callBack" title="Call Back" action="../en/about/callback.html" method="post" class="leftform">
<input name="callback" type="image" src="../images/new/callback_green.png" alt="Ask for a call back" class="inputbuttonnav"/>
</form>
<hr class="white"/>
<p>Find a legal adviser in your area</p>
<form name="adviserSearch" title="Advisor Search" action="../en/directory/directorysearch.html" method="post" class="leftform">
<input type="image" src="../images/new/advisor_green.png" alt="Find an adviser" class="inputbuttonnav"/>
</form>
</div>
</div>
<!-- /modules/en_new/gateway_left.jsp : end -->
<a name="skipnav"></a>
<div id="rightpanel">
<div class="sec">
<div>
<!-- /extensions/gatewayheader/default.jsp : start -->
<h1>Consumer complaints and rights</h1>
<p class="secb">
Your rights as a consumer, including rights to complain.
</p>
<!-- /extensions/gatewayheader/default.jsp : end --></div>
<div>
<!-- /extensions/gatewaylisting/default.jsp : start -->
<p></p>
<!-- /extensions/gatewaylisting/default.jsp : end -->
</div>
</div>
<div><!-- /extensions/gatewayresults/english.jsp : start -->
<!-- Start: Leaflet Results -->
<h2>Information and advice from other websites</h2>
<ul class="otheradvice">
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/" target="_blank">Know your rights</a></h3>
<p>Information about your legal rights as a consumer if you've paid for something and you're not happy.</p>
<p class="from"><i>From:</i> <a href="http://www.consumerdirect.gov.uk/">Consumer Direct</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm" target="_blank">Buying goods - your rights</a></h3>
<p>Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.</p>
<p class="from"><i>From:</i> <a href="http://www.adviceguide.org.uk/">Adviceguide from Citizens Advice</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_services_your_rights.htm" target="_blank">Buying services - your rights</a></h3>
<p>Options for resolving problems with consumer services including unsatisfactory services, cancelling services, distance selling, buying on credit and finding a trustworthy trader.</p>
<p class="from"><i>From:</i> <a href="http://www.adviceguide.org.uk/">Adviceguide from Citizens Advice</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/your_world/consumer_affairs/faq_index_consumer_affairs.htm" target="_blank">Frequently asked questions about consumer affairs</a></h3>
<p>Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.</p>
<p class="from"><i>From:</i> <a href="http://www.adviceguide.org.uk/">Adviceguide from Citizens Advice</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/" target="_blank">Making a complaint</a></h3>
<p>Guidelines and template letters to help you make a complaint about poor service or faulty goods.</p>
<p class="from"><i>From:</i> <a href="http://www.consumerdirect.gov.uk/">Consumer Direct</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.thesite.org.uk/homelawandmoney/money/budgetandbuy/shoppingrights" target="_blank">Shopping rights</a></h3>
<p>Explains your rights when you shop, and how to protect your cash.</p>
<p class="from"><i>From:</i> <a href="http://www.thesite.org/">TheSite</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="../c_dealing_with_call_centres.pdf" target="_blank">Dealing with call centres (PDF)</a></h3>
<p>Tips on how to get what you need from call centre services, and how to take action effectively if things go wrong.</p>
<p class="from"><i>From:</i> <a href="http://www.adviceguide.org.uk/">Adviceguide from Citizens Advice</a></p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="../c_safety.pdf" target="_blank">Safety (PDF)</a></h3>
<p>Laws that give you protection against the effects of buying unsafe or dangerous goods. Explains how to make a claim against the trader and/or the manufacturer depending on which law you use.</p>
<p class="from"><i>From:</i> <a href="http://www.adviceguide.org.uk/">Adviceguide from Citizens Advice</a></p>
</li>
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<!-- Either showCount or all -->
<li class="last" id="more">
<a class="seemore" href="/">More links</a>
<a class="advicenow popup" href="#">Links provided by Advicenow
<span>
<b>Advicenow</b> is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers
</span>
</a>
</li>
</ul>
<!-- End: Leaflet Results -->
<!-- /extensions/gatewayresults/english.jsp : end --></div>
<div class="top_picks">
<h2>Our top picks</h2>
<div class="advice">
<div class="piccy"><img src="../media/196/E8/an_consumeraffairs_2.JPG" alt="photograph of a man writing out a receipt" height="94" width="144" title="photograph of a man writing out a receipt" class="advicepic"/></div>
<h3><a href="http://www.consumerdirect.gov.uk/">Problems with goods and services</a></h3>
<p>Many of us have problems with things we buy from time to time, perhaps because they are faulty, installed wrongly, unsafe or not what we ordered. Find out about your rights</p>
</div>
<hr/>
<div class="advice">
<div class="piccy"><img src="../media/196/E8/an_consumeraffairs_3.JPG" alt="Photograph of woman shopping in an electrical shop speaking to a salesman" height="94" width="144" title="Photograph of woman shopping in an electrical shop speaking to a salesman" class="advicepic"/></div>
<h3><a href="http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm">Agents and agencies</a></h3>
<p>Your rights when you are dealing with an agent or agency. Includes travel agents, financial advisors, credit brokers, auctioneers, employment agencies, estate agents and letting agents.</p>
</div>
<hr/>
<div class="advice">
<div class="piccy"></div>
<h3><a href="http://www.food.gov.uk/">Food Standards Agency</a></h3>
<p>An independent food safety watchdog set up to protect the public's health and consumer interests in relation to food.</p>
</div>
<hr/>
<div class="advice">
<div class="piccy"><img src="../media/196/E9/an_consumeraffairs_5.JPG" alt="Photograph of a woman getting advice at a walk in community legal advice centre" height="94" width="144" title="Photograph of a woman getting advice at a walk in community legal advice centre" class="advicepic"/></div>
<h3><a href="http://www.asa.org.uk/asa/">Advertising Standards Authority</a></h3>
<p>The independent body set up by the advertising industry to police the rules laid down in the advertising codes.</p>
</div>
</div>
<div>
<!-- /extensions/needadvicenow/english.jsp : start -->
<div class="sec">
<h3>Need advice now?</h3>
<!-- /extensions/emb/embButtonShow.jsp : start -->
<form action="../en/about/email.html" class="callback" method="post" name="callBack2" title="Email Back">
<div class="piccy"><input name="emailback" alt="Get advice by email" src="../images/new/cons/email_cons.png" type="image"/></div>
</form>
<!-- /extensions/emb/embButtonShow.jsp : end -->
<form action="../en/about/callback.html" class="callback" method="post" name="callBack2">
<div class="piccy"><input alt="Ask for a call back" src="../images/new/cons/btn.png" type="image"/></div>
</form>
<p class="body"><a href="/">Call <strong>08001 225 6653</strong></a> for free, confidential and impartial advice, or ask us to call or email you back.</p>
</div>
<!-- /extensions/needadvicenow/english.jsp : end --></div>
<p><span class="backtotop"><a href="#top">back to top</a></span></p>
</div>
</div>
<div id="foot">
<hr/>
<ul>
<li class="first"><a href="../en/help/accessibility.html">Accessibility</a></li>
<li><a href="../en/help/sitemap.html">Site Map</a></li>
<li><a href="/">Contact us</a></li>
<li><a href="../en/help/hidevisit.html">Hide your visit</a></li>
<li><a href="/">Help</a></li>
<li><a href="../en/help/terms.html">Terms & Conditions</a></li>
<li class="last"><a href="../en/help/privacy.html">Privacy Policy</a></li>
</ul>
<p class="accreditations">
<a href="http://www.stwas.org.uk/cla001/cla.html" target="_blank" rel="nofollow"><img src="../images/new/accessible_logo.gif" alt="Shaw Trust Accessible" height="31" width="101"/></a>
<a href="http://words-at-work.co.uk/?fname=cla" target="_blank" rel="nofollow"><img src="../images/new/CES_gold.gif" alt="Clear English Standard" height="75" width="75"/></a>
<a href="http://www.cse.cabinetoffice.gov.uk/" target="_blank" rel="nofollow"><img src="../images/new/cse.gif" alt="Customer Service Excellence" height="80" width="60"/></a>
</p>
</div>
</div>
</body>
</html>