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<ul><li class="up"><a href="../gateway/benefits.html">Up one level</a></li><li class="on"><a href="/">Benefit administration</a></li><li><a href="/">Benefits for families and children</a></li><li><a href="/">Carers benefits</a></li><li><a href="/">Housing related benefits</a></li><li><a href="/">Income support</a></li><li><a href="/">Job seeking benefits</a></li><li><a href="/">Older persons benefits</a></li><li><a href="/">Retirement pensions</a></li><li><a href="/">Sickness and disability benefits</a></li><li><a href="/">Social fund payments</a></li><li><a href="/">Tax credits</a></li></ul>
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<h1>Benefit administration</h1>
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<img src="../media/196/E7/an_benefitsandtaxcredits_3.JPG" alt="" class="infopic" width="144" height="94"/>How the benefits system works, and queries about entitlement to benefits.
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<h2>Information and advice from other websites</h2>
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<h3><a href="http://www.adviceguide.org.uk/index/life/benefits/payment_of_benefits_and_tax_credits.htm" target="_blank">Payment of benefits and tax credits</a></h3>
<p>Payment of benefits and tax credits by direct credit transfer into bank and building society accounts or Post Office card accounts.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
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<!-- Either showCount or all -->
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<h3><a href="http://www.adviceguide.org.uk/index/life/benefits/problems_with_benefits_and_tax_credits.htm" target="_blank">Problems with benefits and tax credits</a></h3>
<p>Information on how to appeal against benefit decisions and on complaining about standards of service for benefits and tax credits.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
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<!-- Either showCount or all -->
<li>
<h3><a href="http://www.dwp.gov.uk/docs/gl24dwp.pdf" target="_blank">If you think our decision is wrong (PDF)</a></h3>
<p>If you have applied for or are getting a benefit, you may need to know what you can do if you think the decision is wrong. This leaflet explains appeals and time limits.</p>
<p class="from"><i>From:</i> Department for Work & Pensions - DWP</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.newcastle.gov.uk/core.nsf/a/wr_hchallenge" target="_blank">Challenging benefit decisions</a></h3>
<p>Gives brief information on how to challenge decisions on most benefits, including discretionary social fund, tax credits, and war pensions.</p>
<p class="from"><i>From:</i> Newcastle Welfare Rights Service</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.adviceguide.org.uk/index/life/benefits/problems_with_benefits_and_tax_credits.htm#making_a_complaint_about_benefit_and_tax_credit_service_standards" target="_blank">Make a complaint about benefit and tax credits service standards</a></h3>
<p>You have the right to expect a reasonable standard of service from the people dealing with benefits, tax credits and national insurance. If not, you should consider complaining.</p>
<p class="from"><i>From:</i> Adviceguide from Citizens Advice</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.dwp.gov.uk/docs/dwp1023.pdf" target="_blank">Volunteering while getting benefits (PDF)</a></h3>
<p>Explains what voluntary work is and how doing voluntary work will effect the benefits you receive, including Disability Living Allowance, Jobseeker's Allowance, and Housing or Council Tax Benefit.</p>
<p class="from"><i>From:</i> Department for Work & Pensions - DWP</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.dwp.gov.uk/international/moving-to-another-country/" target="_blank">Moving to another country</a></h3>
<p>The rules on benefits and contributions which apply to people going to live or work in other countries outside the UK.</p>
<p class="from"><i>From:</i> Department for Work & Pensions - DWP</p>
</li>
<!-- Either showCount or all -->
<li>
<h3><a href="http://www.direct.gov.uk/en/DisabledPeople/TravelHolidaysAndBreaks/PlanningATrip/DG_4017244" target="_blank">What happens to your benefits while you are on holiday?</a></h3>
<p>If you receive benefits either as a disabled person or a carer, you may wonder what happens to your benefits iif you go on holiday. This information covers Disability Living Allowance, Attendance Allowance, Incapacity Benefit and Carer's Allowance.</p>
<p class="from"><i>From:</i> Directgov</p>
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<a class="advicenow popup" href="#">Links provided by Advicenow
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<b>Advicenow</b> is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers
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<h2>Our top picks</h2>
<div class="advice">
<p class="piccy"><img src="../media/196/E7/an_benefitsandtaxcredits_2.JPG" alt="Photograph of a man reading the claiming benefits leaflet" height="94" width="144" title="photograph of a man reading the claiming benefits leaflet" class="advicepic"/></p>
<h3><a href="https://gurkhajustice.org.uk//media/416/8B/CTA07e.pdf" target="_self">Welfare benefits leaflet</a></h3>
<p>There are many different benefits available, depending on your needs and your circumstances. Find out how the benefits system works.</p>
</div>
<hr/>
<div class="advice">
<p class="piccy"><img src="../media/196/E7/an_benefitsandtaxcredits_3.JPG" alt="Photograph of an adviser giving a woman advice" height="94" width="144" title="Photograph of an adviser giving a woman advice" class="advicepic"/></p>
<h3><a href="/" target="_self">Who is entitled to tax credits?</a></h3>
<p>Find out if you are entitled to tax credits, and how to claim them.</p>
</div>
<hr/>
<div class="advice">
<p class="piccy"><img src="../media/196/E7/an_benefitsandtaxcredits_4.JPG" alt="?Photograph of two employees at work" height="94" width="144" title="Photograph of two employees at work" class="advicepic"/></p>
<h3><a href="/" target="_self">I’m returning to work. Do all my benefits stop?</a></h3>
<p>Find out which benefits you might still be entitled to once you return to work.</p>
</div>
<hr/>
<div class="advice">
<p class="piccy"><img src="../media/196/E7/an_benefitsandtaxcredits_5.JPG" alt="Photograph of man using the community legal advice website to look for help" height="94" width="144" title="Photograph of man using the community legal advice website to look for help" class="advicepic"/></p>
<h3><strong><a href="/">My benefit has been overpaid. What do I do?</a></strong></h3>
<p>The rules on repaying benefit overpayments.</p>
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